Frequently Asked Questions
Find answers to common questions about our bone saw machines, meat processing equipment, shipping, and services.
What is a bone saw machine used for?
A bone saw machine is used to cut through frozen meat, bones, and fish in commercial and industrial settings. It is essential for butcher shops, meat processing plants, restaurants, and supermarkets that need precise, clean cuts through tough materials.
What is the difference between a bone saw and a meat cutter?
A bone saw machine uses a continuous band blade to cut through bones and frozen meat, while a meat cutter (or meat slicer) is designed for slicing fresh or frozen meat into uniform pieces or slices without bones. Bone saws handle tougher materials, while meat cutters focus on precision slicing.
Are your machines CE certified?
Yes, all our bone saw machines, meat cutters, grinders, and slicers are CE certified and meet European safety standards. We also hold ISO9001 quality management certification to ensure consistent product quality.
What is the warranty period?
We provide a 2-year warranty on all our meat processing equipment. The warranty covers manufacturing defects and component failures under normal use. We also offer lifetime technical support and spare parts supply.
Can I get a custom voltage motor?
Yes, we can customize the motor voltage to match your local electrical standards. Common options include 220V, 380V, and 440V, single-phase or three-phase. Please specify your requirements when placing an order.
How long does shipping take?
Shipping typically takes 15-30 days depending on your location and shipping method. We offer sea freight (most economical for heavy equipment), air freight (faster but more expensive), and express courier for samples or small parts.
Do you provide OEM/ODM services?
Yes, we offer both OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. We can customize machine specifications, colors, branding, and packaging according to your requirements. Minimum order quantities apply for OEM/ODM projects.
What payment methods do you accept?
We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, and PayPal for sample orders. For large orders, we typically require a 30% deposit and 70% balance before shipment.
How do I maintain a bone saw machine?
Regular maintenance includes: cleaning the blade and work surface after each use, lubricating moving parts weekly, checking blade tension daily, and replacing the blade when it shows signs of wear. We provide a detailed maintenance manual with each machine.
Can the machines cut frozen fish?
Yes, our bone saw machines and frozen meat slicers are designed to handle frozen fish, meat, and bones. The FS-350 Frozen Meat Slicer is specifically optimized for frozen materials with its precision blade and powerful motor.